Question 1

Do you replace my software vendor, or work with them?

Accepted Answer

We work with them. Think of us as your property manager. When a toilet breaks, we do not fix it ourselves — we call the plumber, let them in, watch them work, and make sure they do not make a mess. Your software vendor handles their proprietary product. We handle everything else: Windows, networks, backups, security, and making sure the vendor does quality work.

Question 2

What if my imaging software vendor went out of business?

Accepted Answer

We specialize in legacy and discontinued imaging systems. CDR Dicom, Apteryx, Profi Suni — we have worked with all of them. We can often keep legacy hardware running, recover lost data, or plan a migration path to a modern system without losing your historical images.

Question 3

Can you handle software updates and upgrades?

Accepted Answer

Yes — when the vendor allows it. Some vendors require their own team to perform updates. In those cases, we coordinate the session, prepare the system, run pre-update backups, and supervise the process. For vendors that allow third-party updates, we handle the entire upgrade for you.

Question 4

Do you support cloud-based practice management software?

Accepted Answer

Absolutely. We work with Dentrix Ascend, Open Dental Cloud, Curve Dental, Planet DDS, Denticon, and others. Cloud software still needs fast, reliable internet, proper workstation configuration, and someone who understands how it integrates with your local imaging and hardware.

Question 5

What happens if a vendor makes things worse?

Accepted Answer

That is exactly why you hire us. We supervise every vendor session. If a vendor breaks something, we catch it in real time — or we restore from the backup we took right before they started. We have seen vendors install incompatible updates, change security settings, and leave systems unstable. We prevent that.

Question 6

Do you also do websites and marketing?

Accepted Answer

Yes. Beyond IT and vendor management, we design and host websites, manage social media, run SEO campaigns, and implement AI tools for patient communication and workflow automation. We are your full technology partner — not just the IT guy who reboots your server.