Question 1

Are you HIPAA certified?

Accepted Answer

We provide security-conscious dental IT support designed to help practices meet HIPAA security requirements. However, "HIPAA certification" is not an official designation — compliance is an ongoing process that involves your policies, staff training, physical security, and technology together. We can help you implement the technical safeguards required by HIPAA, but full compliance is a practice-wide responsibility.

Question 2

What should we do if we suspect a security breach?

Accepted Answer

Disconnect affected systems from the network immediately, preserve logs, and call us. Do not turn off the server if ransomware is suspected — this can destroy forensic evidence. We will assess the scope, contain the threat, and guide you through recovery and reporting requirements.