Question 1

How often should my dental practice back up data?

Accepted Answer

At minimum, daily. For most practices, we recommend continuous or hourly backup of the practice management database with daily full system images. Imaging files may be backed up on a different schedule depending on volume.

Question 2

What happens if we get hit with ransomware?

Accepted Answer

With our immutable backup solution, your backup data cannot be encrypted by ransomware. We isolate affected systems, remove the threat, and restore from clean backup copies. Recovery time depends on the scope of infection but is typically hours, not days.

Question 3

Do you support backup for Dentrix, Eaglesoft, and Open Dental?

Accepted Answer

Yes. We configure backup solutions that properly handle each platform's database structure, ensuring consistent backups that restore cleanly. This includes handling locked database files and transaction logs correctly.